Tuesday, July 12, 2011

How do you cancel an Xbox LIVE subscription over the internet?

Question

Is there a way to discontinue your Xbox Live monthly renewal (and credit card charge) over the internet?

Answer

I've been trying to do this for weeks and I set myself a rule that I wouldn't call CS nor cancel my DD. As a UK user the "Automatic Renewal:" status isn't a link:

Automatic renewal: <span id="ctl00_ctl00_MainContent_MainContent_AutomaticRenewalStatus">ON</span>

It's ridiculously simple to turn it on, but turning it off the same way is deliberately impossible.

Edit: http://forums.xbox.com/9/31086471/ShowPost.aspx#31086471 (FAQ & Guide - How to turn Automatic Renewal OFF Please read) contains the gem "Note: The Auto Renewal ON/OFF feature was removed from all markets except USA, Germany, Taiwan and Japan on the 18th of February 2010." Wonder why..?

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