Steam: lost password

Question

I've lost my steam password, and I was expecting a password reset via email was possible, while instead it also asks for the "secret question", which I remember even less than the password itself.

I've opened a ticket more than two days ago and I've not received any answer, is that normal? What can I expect about that?

Asked by Lohoris

Answer

Tickets take time. Give it up to 3-4 working days. They will probably require a scan of a retail box's serial with the ticket number or another form of verification before resetting anything thought.

Answered by XQYZ

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